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Shipping & Return

How do I track my order? 
Upon completion of your order on-line you will receive a confirmation number, once that order is shipped out you will receive an additional e-mail from us stating your tracking number. 

My package has not arrived yet, what should I do? 
O's Candy Nuts takes every pre-caution to complete orders as soon as possible. If your order does not appear to be processed or if your need by date is approaching and you have concerns/questions, please contact customer service via e-mail for a status update. Include your order number, full name and contact information (i.e. phone, email, address). Please keep in mind that the process time is one to three days plus the shipment time which could be anywhere from one to seven days depending on the shipment method you chose at time of order and your ship to location. 

Can I change or cancel an order once it has been placed? 
If for any reason you must cancel or change your order please contact us as soon as possible. Many times we process orders the same day they are made and it may not be possible to cancel or change your order, however, we will make every possible effort to accommodate your request. If the order has already been shipped and you still would like to cancel or change your order, you will have to return the item to us following our return policy and procedure. Please contact us via e-mail in all cases.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.